Client Management
Align on mission to grow account value and establish a foundation for expansion.
- Onboarding development and facilitation
- Client-informed metrics definition and tracking
- Proposal development, pricing modeling, and upsell
Flexible partner management
Powering Education Innovators
Are you a founder with a passion for education innovation and improved student outcomes? If impact is your goal, explore how PartnerShape can accelerate shared success by shaping clients into partners.
Expand your client management capability and capacity without the overhead of a full-time hire. Leverage my 20+ years of trusted education-focused account management to support your partners and grow your business.
Impactful partner operations for founders
Strategic Project Leadership
Design and deliver initiatives with outcomes that exceed expectations.
- Complex stakeholder management including workshop facilitation
- Research, strategy, and implementation
- Operations process design and change management
Mentoring and Team Building
Grow team capabilities with targeted mentoring and guidance.
- Competency mapping and gap analysis
- Team management, onboarding, and engagement
- Goal setting and accountabilities
About Me
With 20+ years’ experience supporting education innovators, I bring a unique blend of cross-functional expertise to complex problem solving. My journey spans educational publishing, online instructional content development, technology consulting, B2C education, and higher ed marketing and enrollment management.
Specializing in education-aligned startups and small companies, I partner with founders to meet the needs of their clients and their business. I believe that innovation in education happens when clients are partners in the journey.
I establish the client management function and/or run point on key partnerships. My integrated partner success approach is rooted in aligning with partners on mission and creating ongoing value.
I can also support the overall client experience through internal operations ranging from budgeting, resourcing, and process design to quarterly and annual team goal setting.
Integrated Partner Success
An approach to differentiate your organization
Discover
Ask meaningful high-gain questions to build trust and understanding
Onboard
Design a process that fits partner needs and supports ongoing adoption
Engage
Foster transparency through data sharing and continuous learning
Grow
Share solutions that address partner needs and objectives
Advocate
Leverage partner marketing to equip client champions with the right tools
Expand
Provide ongoing exceptional value to earn the right to ask for more business